Customer Service Technical Engineer

 Comply365
 USA
 12 days ago
 None

About Comply365

Comply365 is a leading provider of SaaS solutions for enterprise customers in highly regulated industries like aviation, rail, and energy. Our applications help mobile workforces' access, author and effectively use critical information. We save money and time, increasing safety and efficiency for our customers.

Our culture truly sets us apart at Comply365. As much as we care about our customers and our products, we are first and foremost a team of like-minded, passionate innovators. We have built, and continue to build, a global world-class, dynamic, and innovative environment with a dash of customer-focus, determination, and humility. We strive to live out our core values and seek other talented people who share those values. In return, we offer you the opportunity to make a real impact within our business, building innovative products while working alongside dynamic colleagues.

About This Position

We are looking for someone who will be a rockstar when it comes to customer service. The right candidate will be technically inclined and have a glowing track record of effectively communicating in writing and over the phone with clients at all levels. Reporting to the Director of Customer Service, this person will manage client requests for technical support by accurately assessing, researching and implementing the resolution in a timely manner. Business hours for this position will be 1-10pmCT / 8am-5pm Hawaii time.

Success in this role requires accuracy, speed, critical thinking and strong oral and written communication skills. You are an adaptable, teachable, and efficient person who is not afraid of deadlines and can work in a fun, fast-paced environment.

Responsibilities:

  • Manage customer requests for technical support by accurately assessing, researching and implementing the resolution in a timely manner via telephone and e-mail
  • Execute professional communications with customers and colleagues to contribute to a successful and timely resolution of technical issues
  • Consistently demonstrate comprehensive understanding of the technical details of our products
  • Trouble-shoot and test product releases or enhancements and document potential issues
  • Monitor system performance, respond to alerts, perform light diagnostics and troubleshooting of back-end infrastructure and integration issues
  • Interact with the engineering team for escalations

Required Skills & Experience:

  • 1+ years of experience in technical user support
  • 3+ years of customer service experience
  • Passion for technology, strong personal drive to continually learn, innovate and improve
  • Experience with chat and customer interaction
  • Basic knowledge of HTML
  • Basic technical knowledge of the techniques and procedures of software/hardware and IT infrastructure support
  • Able to identify, correct and/or advise on technical issues
  • Experience with Microsoft Excel, Word and Outlook

Preferred Skills & Experience:

  • Basic knowledge of XML
  • 1+ years' experience supporting cloud-based or software-as-a-service products
  • Degree in a business or computer science related field

Why join Comply365?

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

  • Remote-first, flexible work environment
  • Unlimited PTO
  • Comprehensive benefits package (medical, dental, vision, company-paid life insurance, HSA and FSA)
  • Paid leave benefits
  • 401(k) plan with company match
  • Ample learning and development opportunities
  • Employee referral bonus
  • Semi-annual on-site meetings
  • Fun, positive, collaborative environment!

Comply365 is global and our success draws upon the diverse viewpoints, skills, and experiences of our employees. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.


C

Share

 Twitter

Or view all jobs:

  • JS Remotely
  • PHP Remotely
  • Java Remotely
  • Python Remotely
  • Ruby Remotely
  • Designer Remotely
  • Develops Remotely
  • DotNet Remotely
  • GoLang Remotely

DevOps Remotely

We are a part of the Go Remotely group, specialized in recruiting anywhere in the world.

JS Remotely

PHP Remotely

Java Remotely

Python Remotely

Ruby Remotely

Designer Remotely

Develops Remotely

DotNet Remotely

GoLang Remotely

Copyright © 2022 DevOps Remotely | Privacy policy