Customer Service Technical Engineer
Comply365 is a leading provider of SaaS solutions for enterprise customers in highly regulated industries like aviation, rail, and energy. Our applications help mobile workforces' access, author and effectively use critical information. We save money and time, increasing safety and efficiency for our customers.
Our culture truly sets us apart at Comply365. As much as we care about our customers and our products, we are first and foremost a team of like-minded, passionate innovators. We have built, and continue to build, a global world-class, dynamic, and innovative environment with a dash of customer-focus, determination, and humility. We strive to live out our core values and seek other talented people who share those values. In return, we offer you the opportunity to make a real impact within our business, building innovative products while working alongside dynamic colleagues.
About This Position
We are looking for someone who will be a rockstar when it comes to customer service. The right candidate will be technically inclined and have a glowing track record of effectively communicating in writing and over the phone with clients at all levels. Reporting to the Director of Customer Service, this person will manage client requests for technical support by accurately assessing, researching and implementing the resolution in a timely manner. Business hours for this position will be 1-10pmCT / 8am-5pm Hawaii time.
Success in this role requires accuracy, speed, critical thinking and strong oral and written communication skills. You are an adaptable, teachable, and efficient person who is not afraid of deadlines and can work in a fun, fast-paced environment.
Required Skills & Experience:
Preferred Skills & Experience:
Why join Comply365?
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
Comply365 is global and our success draws upon the diverse viewpoints, skills, and experiences of our employees. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.