Site Reliability Engineers at UKG Technology and Innovation are hybrid software/system engineers that have a breadth of knowledge encompassing all aspects of service delivery. They develop software solutions to enhance, harden and support our service delivery processes. This can include building and managing CI/CD deployment pipelines, automated testing, capacity planning, performance analysis, monitoring, alerting, chaos engineering and auto remediation. Site Reliability Engineers must have a passion for learning and evolving with current technology trends. They strive to innovate and are relentless in their pursuit of a flawless customer experience. They have an “automate everything” mindset, helping our company deploy services with incredible speed, consistency and availability.

Primary/Essential Duties and Key Responsibilities:

• Engage in and improve the whole lifecycle of services from conception, to inception, including: system design consulting, and capacity planning


• Define and implement standards and best practices related to: System Architecture, Deployment, metrics, operational tasks


• Support services through activities such as monitoring availability, system health, and incident response


• Improve system performance, application delivery and efficiency through, automation, process refinement, post mortem reviews, and in-depth configuration analysis


• Engage in Communications across all areas of the organization

Required Qualifications:

• Engineering degree, or a related technical discipline, or equivalent work experience


• Experience with Cloud based applications


• Experience with Containerization Technologies


• Experience with Microsoft and Linux Technologies


• Experience with VMWare or other Virtual Server Software


• Experience coding in higher-level languages (e.g., Python, Javascript, C++, or Java)


• Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems


• Experience with MongoDB, MySQL, ElasticSearch, RabbitMQ, and others


• Experience with operating systems and TCP/IP network fundamentals


• Experience learning software, frameworks and APIs


• Ability and willingness to work evenings / nights on occasion.


• Ability to lead and work in projects


• Experience as a Site Reliability Engineer, Production Engineer, or equivalent


• Experience with distributed system design and architecture


• Experience building and managing CI/CD Pipelines


• Experience with public or private cloud platforms (e.g. GCP, Kubernetes, or Openstack)


• Experience with Production level monitoring and alerting with tools like Prometheus, Grafana, Datadog, etc.

Travel Requirements:

• 0-5%