Director of Software Development (Hands On)
Genesys MultiCloud Voice team is responsible for delivering robust and scalable Genesys Voice Solution as MultiCloud Service. Genesys Voice Solution, a market leader in Contact Center Space, provides an unparalleled feature richness, scalability, and stability as well as outstanding Customer Experience for Genesys customers. MultiCloud Voice team carries out new feature deliveries, establishes monitoring and alerting practices, participates in customer service configuration and scaling, ensures continuous service uptime and availability, addresses customer issue resolution.
You will lead part of Genesys MultiCloud Voice Development team and will be responsible for creation and delivery of Genesys Voice solution components, interfacing with Product Management, Customer Care, PS and Provisioning teams to ensure timely service delivery and issue resolution.
Director, Development responsibilities:
***this position can be located anywhere in North America as be fully remote***
Required skills and experience:
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